Seven-day return window
You may request a return within seven calendar days after delivery. Email support@shoprenova.com.ng with your order number before sending an item back. A request is not approved until Renova confirms the return instructions.
Required product condition
The product must be unused, undamaged and in good resaleable condition, with its original packaging, accessories, manuals, seals and tags where supplied. We may decline items that show wear, misuse, alteration, missing parts or damage after delivery.
Return delivery fee
The customer pays the return delivery cost for a standard change-of-mind return. Renova pays or reimburses reasonable return delivery when the confirmed issue is a wrong, damaged or defective item supplied by us.
Inspection procedure
Returned items are inspected against the order record, stated reason, serial numbers where applicable, packaging and supplied evidence. We will email the inspection decision. Sending an item does not automatically guarantee a refund.
Wrong, damaged or defective items
Email us as soon as possible with clear photographs or video of the product, outer package and delivery label. Keep all packaging. If the issue is confirmed, Renova will offer an appropriate replacement, correction or refund.
Refund timing
After an approved item passes inspection, Renova will initiate the refund within five working days. Bank or Paystack processing may take additional time outside Renova’s control. Refunds are sent to the original payment method where possible.
Order cancellation
Send a cancellation request promptly. An order normally cannot be cancelled after fulfilment or dispatch has begun, unless applicable law requires otherwise.